2018 USCIPP Annual Meeting

Hosted by Cleveland Clinic

May 2–4, 2018 | Cleveland Clinic

Working Agenda

Wednesday, May 2
  • 2:30 PM – Registration
  • 3:00 – USCIPP Advisory Council Meeting (USCIPP Advisory Council Members Only)
  • 4:00-4:45 PM – USCIPP Business Intelligence Research Meeting (Premium USCIPP Members Only)
    Jarrett Fowler,
    Senior Manager, US Cooperative for International Patient Programs
    Andy Garman, PsyD, Executive Director, US Cooperative for International Patient Programs; CEO, National Center for Healthcare Leadership; Professor, Department of Health Systems Management, Rush University
    Tricia Johnson, PhD,
    Research Director, US Cooperative for International Patient Programs; Professor and Associate Chair of Research & Education, Department of Health Systems Management, Rush University; Director, Rush Center for the Advancement of Healthcare Value
    Callie Lambert, Business Analyst, US Cooperative for International Patient Programs
  • 4:45-5:30 PM – USCIPP International Patient Clinical Quality Forum (Open Session) 
    Andy Garman, PsyD, Executive Director, US Cooperative for International Patient Programs; CEO, National Center for Healthcare Leadership; Professor, Department of Health Systems Management, Rush University
  • 4:30-5:30 PM – Registration (for Welcome Reception only)
  • 5:30-7:30 PM – Welcome Reception Hosted by Cleveland Clinic (USCIPP Members, Breakfast Sponsors, and Event Sponsors Only) 
    Rob Stall,
    Executive Director, International Operations, Cleveland Clinic
Thursday, May 3
  • 7:00-8:00 AM – Registration
  • 8:00-9:00 AM – Breakfast (Open Session) 
  • 9:00-9:10 AM – USCIPP Welcome Address (Open Session) 
    Andy Garman, PsyD,
    Executive Director, US Cooperative for International Patient Programs; CEO, National Center for Healthcare Leadership; Professor, Department of Health Systems Management, Rush University
  • 9:10-10:15 AM – USCIPP Annual Benchmarking Survey Data Session (USCIPP Members That Have Completed the 2016-2017 Annual Benchmarking Survey Only)
    Tricia Johnson, PhD,
    Research Director, US Cooperative for International Patient Programs; Professor and Associate Chair of Research & Education, Department of Health Systems Management, Rush University; Director, Rush Center for the Advancement of Healthcare Value
    Callie Lambert, Business Analyst, US Cooperative for International Patient Programs
  • 10:15-10:30 AM – Cleveland Clinic Welcome Address (Open Session) 
    Introduction: Nizar Zein, MD,
    Chairman, Global Patient Services; Medical Director, Hepatology Center; Mikati Foundation Endowed Chair in Liver Disease, Cleveland Clinic
    Tomislav Mihaljevic, MD, President and CEO, Cleveland Clinic
  • 10:30-10:45 AM – Break (Open Session)
  • 10:45-11:30 AM – International Healthcare at Cleveland Clinic (Open Session) 
    William M. Peacock, III,
    Chief of Operations, Cleveland Clinic
    Nizar Zein, MD, Chairman, Global Patient Services; Medical Director, Hepatology Center; Mikati Foundation Endowed Chair in Liver Disease, Cleveland Clinic
  • 11:30 AM-12:45 PM – Lunch (Open Session)
  • 12:45-1:30 PM – Breakout Session – Cleveland Clinic Abu Dhabi: From Inception to Bricks & Mortar (Open Session)
    Larry Rubin, Senior Director, Facilities Management, Cleveland Clinic
    Randy Geise, Senior Healthcare Facility Planner, Cleveland Clinic
    Pen Wolf, Capital Project Manager, Cleveland Clinic
  • 12:45-1:30 PM – Breakout Session – Clinical Requirements for Hospitals Affiliated with Johns Hopkins Medicine International (Open Session) 
    Heitham Hassoun, MD,
     Global Medical Director, Johns Hopkins Medicine International; Associate Professor, Surgery, Johns Hopkins Medicine
  • 12:45-1:30 PM – Breakout Session – Essentials of International Patient Care (Open Session) 
    Cynthia Gonzalez,
    Director, International Patient Services, Cook Children’s Health Care System
    Alexander Radke, Director, Executive and International Health, Northwell Health
  • 1:30-1:45 PM – Break (Open Session)
  • 1:45-2:30 PM – Breakout Session – International Medical & Travel Insurance Case Study: Fort Lauderdale Airport Incident (Open Session)
    Caitlan Etchevers, Director, Domestic Sales, Greater Fort Lauderdale Convention & Visitors Bureau
    Gabriella V. West, Director, Broward Health International
  • 1:45-2:30 PM – Breakout Session – Structuring Global Partnerships at Houston Methodist (Open Session) 
    Cathy Easter,
    President and CEO, Houston Methodist Global Health Care Services
  • 1:45-2:30 PM – Breakout Session – Gateway to Latin America and the Caribbean: International Patient Programs in South Florida (Open Session) 
    Kellie Montoya,
    Director, International Project Development, Baptist Health International
    Evelyn Terrell, OTD, Director, Global Health and Telehealth, Nicklaus Children’s Hospital
  • 2:30-2:45 PM – Break (Open Session)
  • 2:45-3:45 PM – Diversifying Your International Program (Open Session) 
    Meredith Giglia van der Velden, MD, Medical Director, International Patient Services and Associate, Pediatric Critical Care Medicine, Boston Children’s Hospital
    Stephen Monteiro, Senior Director, International Patient Operations, Boston Children’s Hospital
    Usamah (Sam) Mossallam, MD, Vice President and Medical Director, International Initiatives, Henry Ford Health System
    Jose Solis-Padilla, Senior Administrator, International Business Development, Mayo Clinic
  • 3:45-5:00 PM – USCIPP Business Meeting/ChooseUSHealth Session (USCIPP Members Only)
    Shih-Hung Chen, China Representative, US Cooperative for International Patient Programs
    Jarrett Fowler, Senior Manager, US Cooperative for International Patient Programs
    Andy Garman, PsyD, Executive Director, US Cooperative for International Patient Programs; CEO, National Center for Healthcare Leadership; Professor, Department of Health Systems Management, Rush University
    Tricia Johnson, PhD, Research Director, US Cooperative for International Patient Programs; Professor and Associate Chair of Research & Education, Department of Health Systems Management, Rush University; Director, Rush Center for the Advancement of Healthcare Value
    Callie Lambert, Business Analyst, US Cooperative for International Patient Programs
  • 5:30-6:30 PM – Registration (for USCIPP Award Dinner)
  • 6:30-9:00 PM – USCIPP 2018 International Services Leadership Award Dinner at the Cleveland Museum of Art located at 1150 East Boulevard, Cleveland, OH 44106 (USCIPP Members, Breakfast Sponsors, and Event Sponsors Only) 
Friday, May 4
  • 6:30-7:30 AM – Registration
  • 7:30-9:00 AM – Breakfast (Open Session)
  • 8:00-9:15 AM – Tour of Cleveland Clinic (Open Session)
  • 9:15-10:00 AM – Cleveland Clinic Abu Dhabi: A Journey to Clinical Excellence (Open Session)
    Moulay A. Meziane, MD,
    Chief, Imaging Institute, Cleveland Clinic Abu Dhabi
    Ann M. Williamson, PhD, RN, Chief Clinical and Nursing Officer, Cleveland Clinic Abu Dhabi
  • 10:00-10:45 AM – Navigating the Changing International Reimbursement Landscape, Including TPAs, Networks, and International Insurance (Open Session)
    John Morris,
    Associate Director, Navigant Consulting
  • 10:45-11:00 AM – Break (Open Session)
  • 11:00-11:30 AM – USCIPP International Patient Experience Survey Initiative (Open Session)
    Summer Dajani,
    Vice President, Global Patient Services, Education, and Business Development, Houston Methodist
    Francis Fullam,
    Senior Director, Marketing Research and Assistant Professor, Department of Health Systems Management, Rush University
    Tricia Johnson, PhD,
    Research Director, US Cooperative for International Patient Programs; Professor and Associate Chair of Research & Education, Department of Health Systems Management, Rush University; Director, Rush Center for the Advancement of Healthcare Value
  • 11:30 AM-Noon – International Patient Care at Bumrungrad International Hospital (Open Session)
    Erik Fleischman, DO, International Medical Director, Bumrungrad International Hospital
  • Noon-12:15 PM – Closing Remarks (Open Session)
    Andy Garman, PsyD,
    Executive Director, US Cooperative for International Patient Programs; CEO, National Center for Healthcare Leadership; Professor, Department of Health Systems Management, Rush University
  • 12:15 PM – Boxed Lunches To Go (Open Session)
  • 1:00-4:00 PM – Group Activity following the close of the annual meeting to the Rock & Roll Hall of Fame, which is located at 1100 Rock and Roll Blvd., Cleveland, OH 44114 (USCIPP Members Only & Preregistration Required)

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